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T/ +886-2-2100-2258
F/ +886-2-2100-2259

A/ 10F.-1, No. 24, Jilin Rd., Zhongshan Dist., Taipei City 10491, Taiwan (R.O.C.

Copyright © 2013 - 2018 Molu Technology Industrial Co., Ltd.  All rights reserved

SHIPPING , RETURNS & WARRANTY

Shipping Policy

We will arrange your shipment via Fedex, DHL or SF express right after well received your order within 48 hours. And will provide the tracking number via email system, please pay attention on it and tracking your parcel on express company website. (We will provide the web link.)

In general case, each of parcel will arrival to your location within 3~7 days. 

Due to the risk of lost parcel in certain different countries, so we will not provide full international shipping service. 

Return & Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We don't offer free returns or exchanges with your order. You can return your product or a refund to the original payment method.

 

Please note the following exceptions to our return and exchange policy:

 

Below are some examples of common exceptions. 

 

Discounted items are final and cannot be returned or exchanged

Returned items must have to be returned in original packaging

Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

 

1. Fill-in the following return/exchange application from

2. Arrange shipment to office. 

3. We will arrange return/exchange/refund after well received products.

Additional Information:

 

How long it takes to receive your refund, replacement product, or store credit? 

A) We will process the refund / replacement right after well received your products.

Any shipping fees the customer will need to pay?

A) Yes, you need to handle the shipping fee. 

Any return restocking fees the customer will need to pay?

A) We will check the condition of your product. If the product without any damage then you won't need to pay any fee for it.

How you handle lost or damaged returns?

A) We will take care any of lost or damage if it happened during shipment period from our side.

Contact us via email address: cs@nexum-design.com for any support need.

Return / Exchange Application Form
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